Phone Interpretation

For companies that deliver services over the phone, or regularly communicate with foreign customers and suppliers over the phone, the language barrier may prove to be a significant challenge. We now offer phone interpretation services to help you immediately get your message across to your clients and suppliers using a three-way transparent conversation with the help of highly professional interpreters. If you need to:

  • increase customer retention and trust by speaking their own language,
  • acquire new customers in ethnic markets,
  • reduce the time of customer service communications with non-English speakers,
  • lower your overhead associated with hiring bilingual staff, or
  • comply with new regulations regarding LEP (Limited English Proficiency) populations,

then phone interpretation is for you. We have implemented a comprehensive program, which is available 24 x 7, in any language, so that you can quickly eliminate the challenges of communicating over the phone with non-English speakers.

  • Personal Service – when you call our 800-number reserved for telephone interpretation, a live, friendly operator, not an automated system, will always greet you.
  • Actual usage-only fees with no monthly minimums – we charge one flat rate per minute for phone interpretation, regardless of the language, or the time of day, and there are no access code fees. You pay only for the minutes you use.
  • Focus – We only contract with interpreters who are highly skilled in the terminology and procedures of your industry to ensure that you will be connected with a language professional able to interpret your specific language needs with the greatest level of cultural sensitivity and accuracy.
  • Customized processes – other advantages include tailored billing for your company (e.g. bill by claim number, office location, or cost center) and consistent service 24 hours a day, 7 days a week.
Client Testimonial
I wanted to thank you for the professional translation job your company recently completed for us on our Company Handbook. It was really a pleasure dealing with you and we will certainly call you again for all our translation needs.

Patti Marshall
AEP Industries, Inc. NJ