For companies that need to communicate with foreign customers and suppliers over the phone, the language barrier may prove to be a significant challenge. Our phone interpretation services help you immediately get your message across to your clients and suppliers using a three-way transparent conversation. Communicating with people in their native language can:
- Help acquire new customers and retain existing customers
- Lower costs by reducing customer service agent time with non-English speakers
- Facilitate compliance with regulations regarding LEP (Limited English Proficiency) populations
Our phone interpretation services include:
Personalized Service – when you call our 800-number, you will always be greeted by a live operator – not an automated system
Agents with Industry Knowledge – we assign interpreters who are familiar with the terminology of your industry, minimizing miscommunication, misunderstandings and call time
Flexible Billing – we charge one flat per minute rate, regardless of language or time of day, and can also custom tailor billing for your company (e.g. bill by claim number, office location, or cost center)
